*SILENT ARROW IS CLOSING.
OUR EMAIL ADDRESS AND WEBSITE WILL BE INACTIVE FROM AUGUST 2020
Please refer to the garment details on each individual product page or on the care label attached to each garment.
Is it ok to wear microfibre briefs health wise?
All of our knickers have a cotton gusset for health reasons.
What is the purchase price currency?
All product prices indicated and payments made on this site are in Australian Dollar (AUD$). You can adjust the currency on the top right hand corner of the website to the following options: AUD, USD, GBP. EURO for a guide on what the conversion will be once your order is processed.
What is afterpay?
Afterpay is a third party service separate from Silent Arrow who offer simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight, interest free.
Australian customers can simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. After you check out, the goods will be shipped to you by silent arrow. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight. Please refer to www.afterpay.com.au for further information.
How much does delivery cost?
Flat Rate Regular $10 (for orders under $100)
FREE Regular Shipping over $100! Yay!
Flat Rate $20
For more information on our shipping policy, refer to “Delivery of Goods” in our Terms and Conditions.
What will my items ship in?
Orders over $100 are packaged in a gorgeous Silent Arrow branded organic cotton drawstring bag, with all orders shipped in 100% plastic free (made from corn starch), home-compostable postage satchels.
When will my order arrive?
We love our true rad customers and want you to enjoy your new lingerie as soon as possible! We process Australian Regular Shipping orders Monday-Thursday, and aim to have your weekday orders shipped on the next business day, orders received on Saturday shipped on Monday and orders received on Sunday shipped on Tuesday. However, we’re a small team so please allow an additional three business days during sale and holiday periods.
Please see below for international shipping details.
How can I track my Australian order?
When your order has been shipped you will receive a confirmation email containing the tracking number from Australia Post.
Do you ship internationally?
Yes, we ship worldwide, all of our international orders are shipped via DHL Global mail for a flat rate of just $20 AUD. Yay.
DHL orders can take between 9 – 14 working days, we will track your order from here, and let you know if there is any delivery issues. Please allow an additional 3 business days during sale and holiday periods.
Will I have to pay international taxes and duties?
Your order might be subject to duties in your country, we do not add on any duties.
What if I’m not home when my delivery arrives?
Yeah this sucks. I use my work address, see if that is an option.
Australia – If you are not home, Australia Post will leave a card telling you which Australia Post branch to pick up from.
For international orders – if no card is left, please contact DHL as all international orders must be signed for upon delivery.
EXCHANGE OR REFUND
What is your returns policy?
We understand it can be tricky to buy underwear online and we want to make it as stress free as possible. We will happily offer all non-knicker purchases* a refund or store credit.
- Full priced items can be returned within 7 days of receiving for a refund.
- If you would like to exchange, please return the original item for a refund and make a new purchase for the item you would like to swap for.
- Items must be in original condition with swing tags attached, unworn/unwashed and unstained. Trying on is fine!
- Please return items in a postal bag (keep your gift box), we encourage all customers to reuse the bag they received their order in.
- *We can not accept returns on knickers for hygienic reasons. Swimwear can be returned with the hygiene sticker on the garment. Bodysuits can also be returned, please try on with underwear.
- All returns will be processed within 8 business days.
- IMPORTANT: Please retain proof of postage, unfortunately we cannot process a return without receiving the item.
Help! I’ve received an incorrect or faulty item!
No stress! If you’ve received a faulty or incorrect item, please email us at email@example.com. Include your name, order number and a clear image of the faulty item. We’ll sort it out quickly and easily!
I’m ready to return my item, what should I do?
Simply fill out this form, include it in your return parcel
15 Claremont Ave, Malvern, Victoria, Australia 3144
We will follow up and confirm when processed.
For more information on our returns policy, please refer to our Terms and Conditions.